Frequently Asked Questions

Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please contact us through our contact us page.

What is Not White?

Not White is a family-centered brand providing carefully curated pieces for the entire family.

Do you offer custom designs?

Yes, selected items can be customized.

How long does order preparation take?

Orders are prepared within 3-5 working days.

What Is Your Return & Refund Policy?

-Returns and exchanges are accepted within 5 days of purchase.

-A 3KD delivery fee will be deducted for return or exchange service.

-Items must be unused, in original condition, with all tags and packaging intact.

-Return and exchange services are available within Kuwait only.

Non-Returnable Items

-Customized or personalized items cannot be returned or exchanged.

How can I contact you?

You can reach us through WhatsApp or Instagram Direct message

Do You Offer GCC Shipping?

Yes, we ship to all GCC countries. Delivery takes Approximately 5-10 working days via DHL, delivered to your doorstep.